Shipping
WHEN WILL I GET MY PACKAGE?
We ship your package (this means: we surrender your package to the shipping company) the same day we receive your order, if you place your order by 3 PM Pacific Time, Monday - Friday for UPS shipping, or by 10 AM for USPS (US Postal Service) shipping. If you place your order after these times, or on a weekend or holiday, we will ship the next business day.
The actual day you receive your package depends on Transit Time, or time that it takes for the package to travel from our factory in San Diego, California, to your address.
Enter your zip code in the "SHIPPING INFO" box at the right and you will see the least expensive shipping option and its corresponding cost and arrival date. Click on the small down-arrow directly to the right of the name of this default shipping option and you will see all other shipping options available, along with their cost. Click on one of the shipping options, and you will see directly below the estimated arrival date.
ABOUT ARRIVAL DATE
The Arrival Date, or Estimated Arrival Date, is a best estimate provided by the shipping company. These estimates are accurate about 98% of the time. We cannot guarantee that your package will arrive on the estimated arrival date shown, since about 2% of the time, packages arrive late for reasons beyond our control.
Once we entrust the package to the shipping company, it is out of our hands. Sometimes factors such as bad weather, overflow in busy season, etc., cause the shipping company to deliver a package late. If you need your roof bag to definitely arrive by a certain date, please choose a shipping option that allows extra time for arrival, in case your package is one of the unlucky 2% that will arrive later than anticipated, especially during holiday seasons.
REFUNDS IF THE ROOF BAG ARRIVES LATE
If your car top carrier arrived late and you don't need it anymore
and you want to return it, please send us an email requesting a Return Authorization
Number.
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If the roof bag arrived late because we surrendered the package to the shipping company later than promised (see "When Will I Get My Package?"), we will provide a full refund, including your
shipping fees.
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If your car top carrier arrived late because of a delay by the shipping company, and you want to return the package, we will refund what you paid less
shipping fees. Shipping fees not reimbursed include the fee charged by UPS for returning
the item to us, in addition to the shipping fee you paid. For some shipping methods, shipping fees may be refundable as well. See "Refunds of Shipping Fees if Package Arrives Late".
In the event that we receive an unopened returned package without a Return Authorization
Number, we will reimburse what the customer paid, less shipping fees, and less 15%
restocking fee. Shipping fees not reimbursed include the fee charged by the shipping company for
returning the item to us, in addition to the shipping fee you paid.
If a customer refuses a shipment, the shipping company charges the same fee for returning the package to us, as if the customer had shipped the package back.
REFUNDS OF SHIPPING FEES IF PACKAGE ARRIVES LATE
Some shipping services (UPS Next Day, UPS 2nd Day, UPS 3-Day Select, and USPS Express) include a money-back guarantee provided by the shipping company (not by us). This means that if the shipping company delivers the package late because of reasons other than weather-related, or a faulty address, they promise to refund the price paid for shipping.
However, the refund procedure is time-consuming, both for the customer and for us, and the refund does not include the cost of shipping the package back to us.
We recommend to plan in advance and to choose the shipping option wisely to avoid the inconvenience of a late package arrival.
ABOUT TRANSIT TIME
Transit time is the number of days after we ship until you receive your package.
Below is an estimated range of transit times for different services. The actual Estimated Arrival Date for your package will be displayed once you enter your zip code in the SHIPPING INFO panel on the right side of this page.
SERVICE
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TRANSIT TIME
(business days)
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TO U.S. DESTINATIONS
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UPS Ground |
1 to 6 days
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UPS 3-Day Select |
3 days
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UPS 2nd Day Air |
2 days
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UPS Next Day Air Saver |
1 day
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USPS - Parcel *(no tracking) |
2 to 9 days
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USPS - Express *(no tracking) |
1 to 2 days
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USPS - Priority *(no tracking) |
1 to 3 days
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TO CANADA DESTINATIONS |
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USPS-Airmail Parcel Post |
4 to 10 days
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UPS Standard **(brokerage fee)
|
5 to 10 days
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USPS-Global Express Mail |
3 to 5 days
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UPS Worldwide Express |
1 to 3 days
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* USPS services: Note that USPS services do not have tracking capability.
** CANADA DESTINATIONS: When a package is shipped by UPS Standard service, UPS sometimes charges the customer
a Customs Brokerage fee as high as $50 when delivering the package, in addition to the shipping fee paid during purchase. None of the other
services listed charges this fee. Also, Canadian Customs
occasionally can hold a package for up to two weeks.
CAN YOU GUARANTEE DELIVERY BY A CERTAIN DATE?
Since about 2% of the time packages arrive late, we cannot guarantee that your package will arrive on the Estimated Arrival Date. We always surrender the packages on time to the shipping company (see "When Will I Get My Package?").
Once the package is in the hands of the shipping company, it is up to them to deliver it on time. Sometimes factors such as bad weather, overflow in busy season, etc., cause a package to arrive late. If you need your roof bag to definitely arrive by a certain date, please choose a shipping option that allows extra time for arrival, in case your package is one of the unlucky 2% that will arrive later than anticipated, especially during holiday seasons.
We help you track your package by providing a tool to obtain tracking information
from UPS.com (click the "Tracking" tab in the green menu bar at the top of
this page). You can also contact UPS in case of a delivery delay or other
delivery problem.
WHAT IF I REALLY NEED MY ROOF BAG BY A CERTAIN DATE?
You can do two things to ensure that you get your carrier
on time:
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1. Order early if possible, so that you don't have to use one of the more expensive fast shipping methods. Use the SHIPPING INFO tool at the top right corner of this page to obtain a best estimate of the Arrival Date and Cost for different shipping methods once you enter your zip code.
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2. Use the shipping method that best suits
your needs. Use the Estimated Arrival Dates given by the SHIPPING INFO tool with caution, keeping in mind that any of these services may
deliver in the afternoon, not necessarily in the morning, and also keeping in mind that on average, shipping companies deliver late 2% of the time. If you must have your package on a certain date, choose a shipping method with an estimated arrival date at least one day before the desired arrival date.
WHAT SHIPPING COMPANIES DO YOU USE?
We give customers the choice of UPS (United Parcel Service) and USPS (United States Postal Serice) shipping services. UPS offers tracking information
on all their services, while USPS does not offer tracking service. You will see all services
available when you enter your zip code in the "SHIPPING INFO" box at the right, or when you enter your entire shipping address during check-out.
DO YOU SHIP TO A PO BOX?
USPS (US Postal Service) can ship to a PO Box address, but
UPS will not ship to a PO Box address.
If you want a package delivered to a PO Box,
use one of the USPS services available for your destination. You will see all services
available when you enter your zip code in the "SHIPPING INFO" box at the right, or when you enter your entire shipping address during check-out.
DO YOU SHIP COD (Collect On Delivery)?
You can pay by check by mailing the check to us. We'll ship
as soon as the check clears. However, we don't ship COD orders.
ARE THERE ANY EXTRA CHARGES BESIDES SHIPPING?
We must collect sales tax (7.75%) for orders shipped within the state of California.
Otherwise, there are no other charges.
HOW DO I KNOW MY ORDER HAS BEEN PAID or SHIPPED?
If you entered your email address in the Thank You page at the end of your order, you will receive e-mail confirmations when we receive payment and
when we ship your order.
If you did not enter your email address when placing the order, you can check the status of your order by clicking on the link "Returning Customer Log In", at the top, right corner of this page. Enter your first and last name, and you will see a summary of your order and its status. If you click on the blue Order Number, you can see the details of your order.
CAN I TRACK MY PACKAGE WHILE IN TRANSIT?
Packages shipped with UPS can be tracked at www.UPS.com using your order number. Look for the "Tracking by Reference" link (not Tracking by Tracking Number), and use your full order number, including 2 letters, a dash (-) and 5 digits, as your Reference number. For more complete tracking instructions, click on the "Tracking" menu button near the top of this page.
When tracking your package, you will notice that the UPS tracking log starts with
"Billing information received at 7 PM" (or a similar time). This is the time when
UPS logged the shipment into their system. Packages are always picked up by UPS from our factory at 3:30 PM.
Packages shipped by USPS cannot be tracked.
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